CALL ANALYTICS,RECORDING & MONITORING
Monitor call quality, agent performance, and compliance with detailed analytics and optional call recording. We provide dashboards and metrics to improve communication efficiency and training outcomes.
CLOUD PHONE SYSTEM SETUP
We deploy cloud-based VoIP systems like RingCentral, 3CX, and Microsoft Teams Voice. Our solutions include number porting, user setup, and auto attendants—giving you a scalable and reliable communication platform.
IVR MENUS, EXTENSIONS & VOICEMAIL-To-EMAIL
We configure custom call flows with interactive voice menus (IVRs), department-based routing, and voicemail transcription sent straight to email—enhancing your customer service and response efficiency.
Softphone & Mobile App Configuration
Enable staff to make and receive business callson desktops or smartphones with softphone apps. We configure your system for secure, remote communication without the need for desk phones.
TEAMS CALLING PLAN INTEGRATION
Enable external PSTN calling directly with in Microsoft Teams. We configure Direct Routing or integrate calling plans so users can make and receive phone calls inside Teams—reducing tool switching and improving workflow.